Refunds / How to Request One
30-day money-back guarantee
VPNEP offers a 30-day money-back guarantee. Before choosing a plan, you can read the refund policy and Terms of Service to understand eligibility and how requests are handled. The refund guarantee and client setup are separate matters. To request a refund, submit a clear refund request rather than only describing a connection issue.
To apply, find the relevant order in the user dashboard and gather your order details and proof of payment, then submit a request through a support ticket. If you have questions about payment status, include the payment details so support can check the same order. Don’t send your login password or complete subscription link in a ticket.
Follow up in the original ticket after submitting, and provide any necessary order details requested. This page doesn’t specify unverified refund arrival times or processing deadlines; refer to the refund policy and ticket replies for next steps. If you’re unsure whether the policy applies, ask support before proceeding.